ClaimPix has been able to bring a white glove service to the car shipping space. On one hand, we help bring comfort to your customers shipping their cars by giving them a way to send in photos of their car right before it is picked up. On the other, it also helps you get a copy of the pick-up receipt, but also confirm pick up, which can sometimes be a challenging task when you can’t get ahold of the driver.
On the drop off process, you’re able to get the photo of the Bill of Lading and let the customer upload any photos of damage to the vehicle. If you want to push reviews, we can include a link to your preferred review platform to ask the customer to write a review there.
Receiving the Bill of Lading electronically helps improve your back office process, but also acts as a delivery confirmation to help with your internal systems and revenue tracking.
ClaimPix: Simple As 1-2-3
How It Works
- Claim photos (1st and 3rd Parties)
- Pre-binding Inspections
- Customer Provided Underwriting Documents (Proof of Prior Coverage)
Learn More About ClaimPix
Frequently Asked Questions
1. How Long Does It Take To Get ClaimPix Up and Running?
The process can go as fast or slow as necessary. From a technology side, set up can be completed in under five minutes. However, the best success typically comes from a thorough training and onboarding process with key stakeholders and employees.
2. How Does The Training and Onboarding Work?
ClaimPix offers onsite training for the platform. All employees can be trained, but it is most beneficial to utilize a “train the trainer” type process. Often there are questions and things that come up in the training process that pertain to internal processes which often times companies prefer to hash out at the management level. Success is based on organizations being able to use this platform to the best of their ability. Staying in front of users and helping them use the product is preferred.
3. How Do Pricing and Contracts Work?
The goal is to make sure that these uploaded photos add value, and sometimes a customer might not send the photos in at all. The pricing is based on a per unit (photo) basis. For example, requests were sent to 100 customers, and 50 customers sent photos back, the charge would only be for 50 customers. The contract is simple and being charged on a per-use process; there is no long-term commitment. Access to all the customer data and photos is always available.