Insurance – Claims

Insurance – Claims

Insurance – Claims2024-04-01T14:19:25-06:00

ClaimPix’s roots come from the auto insurance space with receiving back claim photos. Today, it offers solutions for claim photos, and pre-binding inspection photos. From an underwriting side, images of any documents that a customer needs to provide, such as proof of prior discount, can be easily collected and organized.


Claim photos can be utilized with both 1st and 3rd party claimants, and the platform is tailored to include policy and claim numbers to make tracking easy. Typically the product is used in the FNOL call center, where employees use the platform to send the claimant a link while they are still on the phone. The program requests photos of things like VIN, Mileage, License Plate, various angles of the damage, and custom photo requests.

The platform works well when the insurance company has a point person to review the photos and then “assign” an appraiser to review the photos and write the estimate sheet. This can help speed up the claim process, but also help prevent fraud, and serve as significant cost savings in outside appraisers having to travel to see the vehicles. It can also serve as an excellent tool for companies with business in rural areas or those testing out a new market without the scale to warrant a field appraiser on staff in that market. Appraisers can write over 20 sheets a day with this platform compared with just a handful when driving from vehicle location to vehicle location.

Additional options for other claims such as flooding or fire, in the case of homeowners insurance are included in the platform.


You can also use this program to get pre-binding photos in markets where it’s required to bind Property Damage or Comprehensive and Collision coverage. This is something your underwriting group can manage, or that you can possibly pass along to your agents. Even if you don’t require these photos, they can be helpful in weather events such as flooding or hail, where you may require photos after a coverage moratorium has been lifted.



Four people with headsets on in a call center

Sign up for and use the ClaimPix portal to send your customers a link.

Hand holding a phone taking a picture of a damaged car

Your customers use that link to take and upload photos.

Smiling person on a cell phone call sitting in front of a computer and writing.

Your team reviews those images and proceeds accordingly.




How long does it take to get ClaimPIX up and running?2024-03-20T22:44:21-06:00

The process can go as fast or slow as necessary. From a technology side, set up can be completed in under five minutes. However, the best success typically comes from a thorough training and onboarding process with key stakeholders and employees.

How does the training and on boarding work?2024-03-20T22:44:31-06:00

ClaimPix offers onsite training for the platform. All employees can be trained, but it is most beneficial to utilize a “train the trainer” type process. Often there are questions and things that come up in the training process that pertain to internal processes which often times companies prefer to hash out at the management level. Success is based on organizations being able to use this platform to the best of their ability. Staying in front of users and helping them use the product is preferred.

How do pricing and contracts work?2024-03-20T22:44:37-06:00

The goal is to make sure that these uploaded photos add value, and sometimes a customer might not send the photos in at all. The pricing is based on a per unit (link received from the customer) basis. For example, requests were sent to 100 customers, and 50 customers sent photos back, the charge would only be for 50 customers. The contract is simple and being charged on a per-use process; there is no long-term commitment. Access to all the customer data and photos is always available.

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