FAQ

The process can go as fast or slow as necessary. From a technology side, set up can be completed in under five minutes. However, the best success typically comes from a thorough training and onboarding process with key stakeholders and employees.

ClaimPix offers onsite training for the platform. All employees can be trained, but it is most beneficial to utilize a “train the trainer” type process. Often there are questions and things that come up in the training process that pertain to internal processes which often times companies prefer to hash out at the management level. Success is based on organizations being able to use this platform to the best of their ability. Staying in front of users and helping them use the product is preferred.

The goal is to make sure that these uploaded photos add value, and sometimes a customer might not send the photos in at all. The pricing is based on a per unit (link received from the customer) basis. For example, requests were sent to 100 customers, and 50 customers sent photos back, the charge would only be for 50 customers. The contract is simple and being charged on a per-use process; there is no long-term commitment. Access to all the customer data and photos is always available.

Smartphones have better digital cameras increasingly, with the newest iPhone featuring a 12-megapixel camera. There are concerns with customers taking blurry photos, however with the prevalence of social media, most users understand not to upload a blurry photo and will usually retake one if necessary.

The platform uses the native camera function, so as long as the smartphone allows for video, users can take video.

ClaimPix understands the need to continue to evolve as our partners venture into new business concepts based on new challenges and opportunities. If there are other areas of use for the platform, the ClaimPix team of software developers is always happy to look for new features, bells & whistles, etc. that we can add to the platform.

ClaimPix: Simple As 1-2-3

How It Works

AdobeStock_15687253-compressor
1
Sign up for and use the ClaimPix portal to send your customers a link.
2
Your customers use that link to take and upload photos
3
Your team reviews those images and proceeds accordingly

Industries Served:


Insurance

Insurance

  • Claim photos (1st and 3rd Parties)
  • Pre-binding Inspections
  • Customer Provided Underwriting Documents (Proof of Prior Coverage)

Car Shipping

Car Shipping

  • Pick Up Condition Photos
  • Bill of Lading Uploads
  • Claim/Damage Photos

Contractor

Contractor

  • Job Photos
  • Pricing Mechanism
  • Contract Review and Signatures